Refund Policy

At Mamphost, we are committed to delivering top-notch web hosting services to our esteemed customers in Zambia and beyond. We understand that there may be situations where a refund is warranted, and hence, we have devised the following refund policy to ensure transparency and fairness:

1. Money-Back Guarantee:
We offer a 30-day money-back guarantee on all our hosting plans. If for any reason you are dissatisfied with our hosting services within the first 30 days of signing up, you are entitled to a full refund of the hosting fees paid, no questions asked.

2. Refund Eligibility:
– Refunds are applicable solely to hosting fees and do not include any additional services, such as domain registration fees, SSL certificates, or add-ons.
– Refunds are only applicable to new customers or customers upgrading to a higher plan. Renewals are not eligible for refunds.
– Customers must request a refund within the initial 30 days of service activation to qualify.
– Web designing and development services are not eligible for refunds once the work has commenced.

3. Non-Refundable Items:
– Domain registration fees are non-refundable once the domain has been registered.
– Any additional services, such as SSL certificates or dedicated IP addresses, are non-refundable once activated.
– Fees for services rendered beyond the initial 30-day period are non-refundable.

4. Refund Procedure:
To request a refund, customers must contact our customer support team through our website or email within the 30-day period. Please provide your account details and reason for the refund request.
Once your request is received, our team will review it and process the refund within 7-10 business days.
Refunds will be issued in the same currency and method of payment used for the original purchase.

5. Exceptions:
In exceptional circumstances, such as technical issues or service failures beyond our control, we may offer refunds or credits at our discretion. Our priority is to ensure customer satisfaction and resolve any issues promptly.

6. Policy Updates:
Mamphost reserves the right to update or modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By using our services, you agree to abide by the terms and conditions outlined in this refund policy. If you have any questions or concerns regarding refunds, please contact our customer support team for assistance.

Thank you for choosing Mamphost for your web hosting needs. We appreciate your business and look forward to serving you.